How We Ship Your Order:
It is our goal to give you peace of mind that your order will arrive on time and in the same condition as when it left our store. We use quality packing materials and professional void fill technology to ensure a cushy ride.
At checkout we give you multiple UPS and USPS service options, each with an additional fee based on the weight and dimensions of the package. Before you complete your purchase you can calculate the exact cost for each option. All orders will be picked up by the carrier within 1 business day of the order.
International shipping: Shipping quotes and prices do not include VAT or other import taxes which vary from country to country. Buyer is responsible for all import taxes and duty.
Manufacturer’s Restrictions: Note that certain manufacturers put shipping restrictions on some products, including some products that cannot be shipped to international destinations.
Tracking & Delivery Confirmation: After your purchase is completed, and as soon as the order is shipped, we will typically send a UPS tracking number or USPS delivery confirmation number to you so that you may track the status of your shipment. USPS delivery confirmation does not show the scans at different facilities, only the start and end scans.
Delivery Time: Our standard shipping services, UPS Ground and USPS Priority Mail, deliver anywhere in the contiguous 48 United States within 1-7 business days.
How to Return an Item
If you decide you’d like to return an item, please contact us right away via email at firstname.lastname@example.org. You will be issued a return merchandise authorization number (or RMA#,) then given easy instructions on how to get your product back to us safely and efficiently. Please see below for our policies on new, used, and vintage products.
New Items: Most new, untouched, unopened items may be returned within 15 days of the date of delivery for a full refund in the form of store credit, less outbound shipping costs. Buyer assumes responsibility for all return shipping costs, unless return is a result of incorrect shipment or defective item. Gearlicious reserves the right to refuse any return if item is not in new, untouched, or unopened condition.
Vintage & Used items: Vintage & used items may be returned within 3 days from the date of delivery. Our unique and comprehensive quality certification process allows us to stand behind every vintage and used instrument we sell with the utmost confidence. If you are not satisfied, please contact us immediately as we must evaluate all vintage and used returns on a case by case basis. All vintage and used refunds may be subject to a small 5% restocking fee, as well as original outbound shipping costs. In-store vintage and used refunds are eligible for store credit refund only. Buyer assumes responsibility for all return shipping costs unless return is a result of incorrect shipment. Some products are not returnable under any circumstances such as amplifier tubes, instrument pickups, microphones, drum heads, drum sticks, earbuds, earplugs, software, books, harmonicas as well as any other products designed to come in contact with the mouth or ears due to sanitary concerns. For orders paid using an American Express card, we may pass on an additional 3.5% fee of the purchase price to process your refund.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, we strive to issue your refund sooner than that. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).If you have any questions or need assistance, please contact us at 1-(502) 414-GEAR (4327) or email@example.com.
We typically ship USPS internationally and UPS domestic. We reserve the right to use any carrier we choose. We insure all packages and we will list the purchase price on the custom forms, so please don’t ask us otherwise.
If you received a package that is damaged, please immediately contact us and take pictures of the item, where it is damaged and the packing materials and any associated damages. This is extremely important, otherwise you may be stuck with a damaged item. Once you have taken pictures, please send them to firstname.lastname@example.org and we will initiate a support ticket with the carrier and they will be in contact with you.